FAQ

We understand you may have a few questions before getting started. That’s why we’ve answered the most common ones to make things simple, clear, and stress-free.

What is R4H Medical Transportation?

R4H is a non-emergency medical transportation (NEMT) provider in Pennsylvania, offering accessible rides via sedan, van, stretcher, wheelchair, and Broda chair.

Which areas does R4H serve?

They serve many regions in Pennsylvania, including Pittsburgh, Philadelphia, Allentown, Lancaster, Delaware County, Scranton, York, Reading, and more.

What types of transportation are available?

Ambulette / Sedan for ambulatory clients

Wheelchair Vans with lifts or ramps

Stretcher Vans for non-ambulatory passengers

Broda Chair transport for those who need special seating assistance

How do I schedule a ride?

Rides generally need to be scheduled ahead of time. For non-emergency medical transportation, scheduling at least one day in advance is often required.

Do you accommodate seniors or people with limited mobility?

Yes. R4H offers senior transportation services (discounts or special arrangements for those 65+), wheelchair accessible transport, and other accommodations for limited mobility.

What are the charges or payment options?

(You might need to confirm) Typically, charges may vary by distance, vehicle type, and mobility requirements; payment options may include insurance, credit card, or other methods.

Do you accept insurance or partner with healthcare plans?

Yes, R4H works with healthcare organizations and insurance companies.

Can I make stops (for example, pharmacy) during the ride?

Yes — some medical runs accommodate pharmacy stops.

Are the vehicles equipped for wheelchairs and stretchers?

Yes. R4H has wheelchair vans, stretcher vans, and modified vehicles with lifts/ramps.

What policies do you have concerning accessibility, HIPAA, or non-discrimination?

R4H has an Accessibility Statement, HIPAA Policy, and a Non-Discrimination Policy.

How can someone join the R4H network (as a provider or driver)?

They offer opportunities for becoming Exclusive Service Operators, partnering providers, or drivers. Ongoing guidance, mentoring, and support are provided.